Row Wrapper 2
Hale Kai Suites - Pele Suite
Capacity
1 Bedroom
1 Bath
Sleeps 2
About
Come visit and see our gorgeous 2024 room renovations! Beds, furnishings, art, decor - everything is ALL NEW. The amazing ocean front view remains the same ;-)
Please note: there is not a working hot tub at Hale Kai. It was decommissioned in early 2024 and removed from all of our advertising. It's mentioned in many reviews and we cannot alter or remove those, so there's been some confusion.
Hale Kai Hawaii Suites offers four oceanfront rooms (booked individually) and a spectacular, panoramic view of the blue Pacific Ocean and Hilo Bay. We overlook the popular Honolii surfing beach in a peaceful location just 2 miles north of historic Hilo Town. Revel in the best views in Hilo while at our pool and oceanfront lanai!
The Pele Suite offers a garden view bedroom with California king bed and separate ocean view sitting room with a Hawaiian style loveseat, table and chairs, kitchenette (portable one burner cooktop, microwave, small fridge/freezer, coffee maker, hot water pot, dishes, utensils, pots and pans), WiFi, SMART TV, private bathroom with shower, ceiling fans, portable fan, no air conditioning, and sliding door to lanai. Please note: Sitting room has ocean view, bedroom has view of small walkway garden. Continental breakfast items are stocked daily and we invite all guests to swim in the pool or lounge on the oceanfront lanai.
A few NOTES: One parking spot is provided per room in this quiet residential neighborhood. All Guest Rooms are facing the ocean on the lower level of the property and there are over 20 steps down (pictured) to traverse to the rooms. Guests are responsible for carrying their luggage to their rooms. Bookings limited to 2 guests per room (age 13 years and over). Quiet hours are 9pm to 8am for the comfort of all of our guests, Mahalo!
While at Hale Kai (House on the Ocean) Hawaii, enjoy watching surfers, dolphins, and seasonal humpback whales during their annual migration to the Hawaiian Islands from the north Pacific. Hale Kai Hawaii is recommended in the leading online sites and guidebooks for the Hawaiian Islands, including TripAdvisor, Frommer's, Fodors, Lonely Planet, Off the Beaten Path, Ulysses, Rough, Moon, and Hawaii, The Big Island Revealed.
Features
Amenities
- Communal Pool
Location
- Hilo Town
Area
- Hilo Town
- Hilo
- HI
Availability
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Map
Reviews
Leave a ReviewHilo Hale
April 2024
Recent Guest, Bainbridge Island, WA US
Recent Guest, Bainbridge Island, WA US
Overall
Services from rental manager
Cleanliness
Location
Property condition
4 Nights in MarchVeey
March 2024
Recent Guest, LAKE TAPPS, WA United States
Recent Guest, LAKE TAPPS, WA United States
Overall
Services from rental manager
Cleanliness
Location
Property condition
Very good rental experience, really enjoyed the view, looking off at the surfers, as well as a few passing whales. The fresh fruit each day that was available to us was so good, so nice to get the fresh papaya. And the room was very clean and tidy. The only issue we had was with the sliding glass door, which was so hard to open.
I would certainly stay there again! There is so much to do on that side of the island!
Manager's Response
Mahalo for your review, Robert. We hope you'll keep us in mind for future trips to Hilo!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Salt Water Real Estate, Hilo HI
Beautiful & Peaceful Spot
February 2024
Fiona N., Kamloops, BC Canada
Fiona N., Kamloops, BC Canada
Overall
Services from rental manager
Cleanliness
Location
Property condition
Perfect location to whale watch. Deck overlooks the pool,with panoramic view of the bay, town, and surfers! Small kitchenette has everything you need to cook a meal, store things in the fridge, etc. Quick 5 min drive to-from Hilo. Staff come daily with continental breakfast supplies (incl milk, fruit, muffins, ground coffee and filters) , and will replace towels,etc if requested.
Maintenance via text was very responsive. One issue - hot tub was no longer functional - stopped working completely while we were there with no hope of restoring service. :(
Manager's Response
Mahalo for your review, Fiona. We're so glad you enjoyed your stay. The hot tub has been decommissioned and removed from the advertising. Unfortunately parts are no longer available for this model. The property owner had planned to replace it, but due to the cliffside location it's extremely difficult to get that done. They have decided to break it down and remove it instead. We apologize for the disappointment.
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Salt Water Real Estate, Hilo HI
Nice Place to Stay, Close but not in Town
January 2024
Recent Guest, Centennial, CO US
Recent Guest, Centennial, CO US
Overall
Services from rental manager
Cleanliness
Location
Property condition
Great suite with nice porch and fresh fruit breakfest.
Manager's Response
Mahalo for your review, Richard. Come stay again anytime!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Salt Water Real Estate, Hilo HI
Beautiful Views
November 2023
Recent Guest, Sarnia, ON Canada
Recent Guest, Sarnia, ON Canada
Overall
Services from rental manager
Cleanliness
Location
Property condition
Love the views! Would highly recommend this unit/property. Loved to watch the surfers/sunrises. Lovely breakfasts!
Manager's Response
Mahalo for your review! Come stay again anytime.
Aloha, The Salt Water Hawaii Vacations Crew
Salt Water Real Estate, Hilo HI
Absolutely perfect
July 2023
Amanda P., Portland, OR United States
Amanda P., Portland, OR United States
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Services from rental manager
Cleanliness
Location
Property condition
Our stay at Hale Kai couldn’t have been any better. The apartment was lovely. The location is fantastic and that VIEW! Wow! We will definitely be back!
Manager's Response
Mahalo nui for your review, Amanda. We look forward to hosting you again!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Salt Water Real Estate, Hilo HI
Surfing Geckos
May 2023
Matthew A., P.V.E., CA United States
Matthew A., P.V.E., CA United States
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Services from rental manager
Cleanliness
Location
Property condition
Perched above Honolii Bay one can hear the surf pounding on the cliff. Look over the balcony and watch them scrambling for set waves. The friendly geckos are busy keeping the bug population at a minimum.
What a fantastic place to stay when visiting Hilo!
Manager's Response
Mahalo nui for your poetic review, Matthew. I loved reading it. We're so glad you enjoyed your stay and hope you'll keep us in mind for future trips to lovely Hilo town :-)
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Salt Water Real Estate, Hilo HI
Beautiful views
April 2023
John R., Ballwin, MO US
John R., Ballwin, MO US
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Services from rental manager
Cleanliness
Location
Property condition
The space was just enough for us. We loved the breakfast provided each morning while watching the sunrise. Great location to access Hilo. Parking was a bit tight but manageable. We would stay again!
Manager's Response
Mahalo for your review, John. We're so glad you enjoyed your visit and look forward to hosting you next time you visit Hilo!!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Beautiful views
April 2023
Recent Guest, Ballwin, MO US
Recent Guest, Ballwin, MO US
Overall
Services from rental manager
Cleanliness
Location
Property condition
The space was just enough for us. We loved the breakfast provided each morning while watching the sunrise. Great location to access Hilo. Parking was a bit tight but manageable. We would stay again!
Beautiful and very restful place.
April 2023
Recent Guest, Wahiawa, HI US
Recent Guest, Wahiawa, HI US
Overall
Services from rental manager
Cleanliness
Location
Property condition
I was given the wrong address of the vacation home but luckily when I arrived at the listed address the owner of the vacation rental was there. He was nice enough to take us to the correct property. The ceiling lights in the kitchen were out and the battery for the remote was dead so we were unable to watch the annual Merrie Monarch hula competition on TV--somewhat disappointed.
Other then that this is a beautiful property and enjoyed the ocean view from my room.
Manager's Response
Mahalo for your review, Mae. We were surprised that you used the address on the receipt from our payment processing company, which was home of the business owner, instead of the detailed directions in the arrival instructions that we emailed several times. That's never happened before. We're glad we were able to get you pointed in the right direction quickly. Shucks, I wish you'd let us know about the fan and batteries. We would have had them seen to right away. We're glad that you still enjoyed your visit!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Hale Kai was the perfect stay!
April 2023
Melanie C., Kihei, HI United States
Melanie C., Kihei, HI United States
Overall
Services from rental manager
Cleanliness
Location
Property condition
We couldn’t have picked a better place to stay for a long weekend away. The location was beautiful and secluded with an ocean view surrounded by beautiful plant life, but only a 5 minute drive from hilo town. The breakfast was perfect with different fruits and pastries every day. The hot tub and pool were clean and worked well. Checking in and out was so easy and the staff was so consistent and helpful even though we didn’t have to speak with anyone! The place itself could use some updating but it did not take away from our great our stay was. We will definitely be staying here again for more weekends away:)
Manager's Response
Mahalo Melanie! We look forward to hosting you again at Hale Kai Suites :)
Aloha, The Salt Water Hawaii Crew
Pele Suite
March 2023
Recent Guest, Indianapolis, IN United States
Recent Guest, Indianapolis, IN United States
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Services from rental manager
Cleanliness
Location
Property condition
Stayed at the Pele Suite and had an excellent experience. The location is right off the Pacific Ocean and near many attractions. I highly recommend this property.
Manager's Response
Mahalo for your review and recommendation, Garrett. We hope you'll keep us in mind if your travels bring you back to Hilo!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Clean and view was wonderful
February 2023
Amy B., Merrimack, NH US
Amy B., Merrimack, NH US
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Services from rental manager
Cleanliness
Location
Property condition
It was the rainy season, so the pool was full of leaves, etc. (from the wind), which was not the fault of anyone except the weather. Watching the surfers in the morning was a highlight and the breakfast made mornings easy!
Manager's Response
Mahalo for your review, Amy. It was a WET winter this year (I mean, it's usually wet here, but this winter was extra LOL). We're glad you enjoyed your visit anyway. We hope you'll keep us in mind if your travels bring you back to Hilo!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Fantastic
February 2023
Arthur S., Lincoln City, OR US
Arthur S., Lincoln City, OR US
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Services from rental manager
Cleanliness
Location
Property condition
The wife really enjoyed the room and still talks about it. Will stay again
Manager's Response
Mahalo for your review, Arthur. Awwww, I love that we made such a good impression. Bring the Mrs back again soon!!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Excellent place to stay
January 2023
Joseph S., St. Pete Beach, FL United States
Joseph S., St. Pete Beach, FL United States
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Services from rental manager
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We stayed at the HILO Hale Kai Suites for 1 week and were more than satisfied. We stayed in the Pele suite and loved every minute of our stay. The view from our room was great, we saw whales every day and surfers catching the big ones. The breakfasts with the fresh fruit and muffins every morning was really a treat. If we return to Hilo we would definitely stay there again.
Manager's Response
Mahalo nui for your review, Joseph. We're so glad you enjoyed your visit. Come stay again anytime!!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Pepe suite review
November 2022
Recent Guest, Clinton, WA US
Recent Guest, Clinton, WA US
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Services from rental manager
Cleanliness
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We had a very relaxing enjoyable stay in this apartment. It has a beautiful view and it’s just far enough out of town to be quiet and peaceful but close enough to easily go back and forth into Hilo.
Manager's Response
Mahalo for your review, Dana & Doug. We hope you'll keep us in mind for your next Hilo visit!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Great location, pleasant view, kind host
October 2022
Recent Guest, Altamonte Springs, FL US
Recent Guest, Altamonte Springs, FL US
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Services from rental manager
Cleanliness
Location
Property condition
This unit is very convenient to the Hilo airport and the local attractions on the eastern side of the island. The host is very kind and considerate. Our plan was to be out all day, and to only use the unit for bed and breakfast, so this was a perfect choice for us.
Manager's Response
Mahalo for your review, Louis. We're so glad you enjoyed your visit. Come stay again anytime!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Wonderful stay!!
October 2022
Margit O., San jose, CA Unknown
Margit O., San jose, CA Unknown
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Services from rental manager
Cleanliness
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Beautiful views, thoughtful breakfasts and comfortable beds. We highly recommend this property! I have traveled to Hilo twice a year for work. One of the best air bnb’s!!
Manager's Response
Mahalo for your review, Margit. We hope you'll keep us in mind for your next Hilo visit :-)
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
We Would Stay Here Again!
October 2022
Joseph S., Long Beach, CA US
Joseph S., Long Beach, CA US
Overall
Services from rental manager
Cleanliness
Location
Property condition
We spent 5 nights in the Pele Suite and it was wonderful. The space was a perfect size for us - living area, small kitchen, very small bathroom and nice size bedroom. This suite also had an awesome balcony with table and chairs which allowed us to have our morning coffee and meals looking at the ocean and sky. The daily breakfast was an additional delight - way to much food most days but awesome. My only two call outs - there isn't an air-conditioner and it gets warm. They do have a couple of ceiling fans with a portable fan which helps but just be aware. Also, the people in the house above us could be a bit loud before 8 AM. We can understand noise during the day - but early in the morning is a bit bothersome. Even considering these two issues - we would stay there again.
Manager's Response
Mahalo for your review, Joseph. We're so glad you enjoyed your visit. We're so sorry about the noise - we JUST found out that the owner was having some light construction work done upstairs that we never were told about :-( We are so sorry if it caused any inconvenience. We would love to host you again anytime!!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Hilo B & B
September 2022
Recent Guest, Salem, OR US
Recent Guest, Salem, OR US
Overall
Services from rental manager
Cleanliness
Location
Property condition
The unit was very nice. Great view and beautiful surroundings on the property. Not really walking distance to town but just a short 5 minute drive. The bed was quite comfortable. Our interaction with the property management team was very good...very responsive. Jen, the young lady we dealt with on a daily basis was spectacular. She was always asking if there was anything else she could do for us.
A couple of constructive suggestions. 1) please provide dish towels, we’re not sure how many people like trying even a few dishes with paper towels. 2) Give a heads up about the evening serenade from the coqui frogs. 3) Consider providing a couple of additional plastic glasses for use around the swimming pool.
Wonderful unit!
Manager's Response
Hi Kelley,
Mahalo for your review. We are so very glad you enjoyed your time in the Pele Suite :-) I have passed on your excellent suggestions about dish towels and plastic cups to management. As far as coqui frogs go.... we used to mention them in the early days, the first 5 to 7 years of their steady spread. But we are going on 30 years of coquis being everywhere here, and figure that if guests do even a little bit of research on the area they will be properly informed. It would be like telling every guest that it can be rainy here LOL We are so glad you enjoyed your visit and would welcome you back anytime!!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Great palce
September 2022
Pierre R., QUÉBEC, QC CA
Pierre R., QUÉBEC, QC CA
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Services from rental manager
Cleanliness
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Property condition
We enjoy our stay at your place. It was really fun to thak our breafast in front of the ocean !!
Manager's Response
Mahalo for your review, Pierre! Please keep us in mind for your next Hilo visit :-)
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Relax by the shore
July 2022
Deanna Y., Aptos, CA US
Deanna Y., Aptos, CA US
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Services from rental manager
Cleanliness
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Property condition
We were pleasantly surprised with this accommodation. Having booked it last minute I was concerned however my concerns were quickly dissipated by the professional interactions with Shawna. Our room was spacious, well equipped and the perfect hideaway for our sightseeing home base as we explored the volcanoes from land and air. I would definitely keep this property in mind when we return to the Big Island!
Manager's Response
Mahalo nui for your review, Deanna. We are thrilled to hear that we exceeded your expectations and honored that you'd consider us for a return visit. Come back anytime!!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Nice
June 2022
Recent Guest, Weaverville, NC US
Recent Guest, Weaverville, NC US
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Services from rental manager
Cleanliness
Location
Property condition
This was a great place to stay and visit the many natural wonders on the Hilo side of the island. The view from the unit was spectacular. Breakfast was good. We did not use the pool or hot tub because they were not clean. We did not see anyone clean them while we were there (although we were gone during the day). There are not laundry service available, which did not match what we read in the listing. We did enjoy our stay overall.
Manager's Response
Aloha Cynthia, the pool and hot tub are cleaned weekly. The pool is showing wear on the paint and is scheduled for repainting in August 2022. We assure you (and future guests) that it is ready for upkeep :)
We can't find anywhere that our listing states laundry facilities are available - they are not. We're glad you enjoyed the location and breakfast! Aloha, The Salt Water Hawaii Crew
Slice of Paradise
May 2022
Recent Guest, West Lafayette, IN United States
Recent Guest, West Lafayette, IN United States
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Services from rental manager
Cleanliness
Location
Property condition
We loved our stay in the Pele Suite, we happily could have stayed much longer, it is a clean, bright, quiet, well-supplied unit. There is no AC but there are plenty of windows that can let in the ocean breeze while maintaining privacy, so peaceful to fall asleep to the waves. Another plus, the king bed is quite comfy! Our fridge was stocked each day with fresh and delicious breakfast items, we enjoyed them on the deck while soaking in the sun and watching the surfers. There is a designated parking space for the unit and it's a 5-minute drive to Hilo, 10-15 minute drive to other local attractions, very convenient. I highly recommend the Pele Suite!
Manager's Response
Mahalo nui for your review, Patrick. We are so glad you enjoyed your stay and are honored that you would recommend us. Come back, anytime!!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Hale Kai Suites - Pele Suite - wonderful stay in Hilo
April 2022
Jennifer L., Fall City, WA US
Jennifer L., Fall City, WA US
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Services from rental manager
Cleanliness
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We enjoyed the comfortable, spacious suite with balcony overlooking the ocean, and the pool, and the breakfasts.
Manager's Response
Mahalo for your review, Jennifer. We are happy you enjoyed your time at Hale Kai. Come back soon!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Big Island
April 2022
Bob W., Burein, WA US
Bob W., Burein, WA US
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Services from rental manager
Cleanliness
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Property condition
View was fantastic. Setting was fantastic. Location was fantastic. Breakfast provided was just right for us. The only disappointment was the hot tub not working and the pool was uninviting (not very clean) so we did not use. And we are pool and hot tub owners ourselves and the pool surface needs a facelift.
Manager's Response
Aloha Bob, thanks for the review. We've just gotten a quote for refinishing the pool. It is cleaned weekly, but the finish needs a facelift as you say. The hot tub has been a challenge of waiting for on this! Aloha, The Salt Water Hawaii Crew
Comfy
April 2022
Debra O., Plano, TX US
Debra O., Plano, TX US
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Services from rental manager
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We had a great visit-loved the breakfast tray. We had everything we needed. This is the second time I’ve reviewed this
Manager's Response
Mahalo for your reviews, Debra. We apologize for any inconvenience! Our software sends a review request to all guests, as does whatever booking site you used. We really appreciate you taking the time to leave two reviews. Take care, and come stay again anytime!!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Absolutely Wonderful
March 2022
Steve S., San Marcos, CA US
Steve S., San Marcos, CA US
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Services from rental manager
Cleanliness
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Pele suite was quite comfortable. Lanai with fantastic views, perfect for the continental breakfast. Close to Hilo. Quiet location woth the sound of gently breaking waves.
Manager's Response
Mahalo for your review, Steve. We hope you'll keep us in mind for your next visit to Hilo :-)
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Lovely oceanfront with stellar views
March 2022
Recent Guest, Gulf Breeze, FL United States
Recent Guest, Gulf Breeze, FL United States
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Services from rental manager
Cleanliness
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Lovely oceanfront rental with stellar views! We loved to have our coffee on the lanai in the mornings and watch the sunrise. There was a group of surfers who would ride the surfs every morning close by and was fun to watch. We also saw a couple of whales in the far distance as they came up & blew their blowholes! The place itself was clean and comfortable. It does not have AC so some afternoons might get a little warm-that’s when you open up all the doors & windows to let the air circulate-it was not an issue with us. The king bed was comfortable. The kitchen is very small and comprised of a dorm size refrigerator & freezer, small sink and some dishes, cups, glasses etc., along with a small 4 or 5 cup coffee maker and coffee. The breakfasts consisted of mostly fruit with either 2-4 hard boiled eggs or store bought slices of Bundt cake and milk. The breakfasts could be improved but it was fine for us. The hot tub was broken and unusable but I think you could swim in the pool if you wanted but we did not. This gem is located in a real neighborhood and felt very safe. Also, since we were celebrating a birthday, they were kind enough to arrange to have flowers on the table & bubbly chilled upon our arrival. We will definitely stay here again if we ever come back to Hilo (which we also loved)!
Manager's Response
Mahalo nui for your review and for the excellent tips for future guests, Gerald. The hot tub is up and running again - replacement parts can be a logistics problem in our extremely remote area! But we are so happy that you enjoyed your visit anyway :-) Please come back anytime. We'd love to host you again.
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Great Experience!
March 2022
Sierra B., Crofton, MD US
Sierra B., Crofton, MD US
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Services from rental manager
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Location
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The views were great and in a quiet neighborhood. Also in a very convenient location close to all that Hilo has to offer. We were able to catch the sunrise from our patio/pool area while listening to the waves crashing without any disturbance. Unfortunately the hot tub was down, but the pool was open. We were provided a small breakfast of fresh tropical fruits, a couple hard boiled eggs, milk, yogurt, and some granola and oatmeal. Wish we would have stayed longer!
Manager's Response
Mahalo for your review, Sierra! Apologies about the hot tub.... One of the few drawbacks to life on this beautiful island is that it's 3000 miles from anything and it can take a while for parts to be delivered when something needs repair. The new control panel for the hot tub should be arriving any day. We're so glad you enjoyed your visit. Come back soon and stay as long as you can!! We'd love to host you again :-)
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Wonderful
February 2022
Mona P., Rockford, MI US
Mona P., Rockford, MI US
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Services from rental manager
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Best view! Loved the breakfast every morning!
Manager's Response
Mahalo for your review, Mona! Keep us in mind if you visit Hilo again - we'd love to welcome you back :-)
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Wonderful
February 2022
Recent Guest, ROCKFORD, MI US
Recent Guest, ROCKFORD, MI US
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Services from rental manager
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Best view! Loved the breakfast every morning!
Manager's Response
Mahalo for your review, Mona! Keep us in mind if you visit Hilo again - we'd love to welcome you back :-)
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Great little B&B
January 2022
Recent Guest, Gilford, NH US
Recent Guest, Gilford, NH US
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Great little B&B type property!!! Great view, recommend the Pele suite. Was great stay in Hilo close to town. As long as you ok with being a low key B&B.
Manager's Response
'Low Key B&B' is the perfect way to describe Hale Kai Suites, thank you Kenneth! While a continental breakfast is included daily, it is not the hot breakfast with conversation that some expect in a B&B. The vibe changed so much because of the pandemic! That said, it is a wonderful experience and UNBEATABLE views! Aloha, The Salt Water Hawaii Crew
Lovely stay in North Hilo
January 2022
Recent Guest, Naples, FL United States
Recent Guest, Naples, FL United States
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Services from rental manager
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Property condition
Fabulous views from the Pele Suite. Large suite, comfortable bed, attentive staff. Great stay
Manager's Response
We're so glad you enjoyed your time in the Pele Suite at Hale Kai, Laurie! Please keep us in mind if your travels bring you back to Hilo. We would love to host you agian.
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
November 2021 visit - 3 nights
November 2021
Terry R., Santa Fe, NM United States
Terry R., Santa Fe, NM United States
Overall
Services from rental manager
Cleanliness
Location
Property condition
Very nice location, nice accommodations, great views, very nice hot tub, surprisingly pool was too cold to use. Reported fluorescent light bulb of closet missing first night so impossible to use as extremely dark and it was never replaced the three nights we were there, bed very nice and , Upstairs full time residents had very loud sex at 6am, not a good alarm to get up see a beautiful sunrise!
Manager's Response
Aloha Terry and thanks for the honest review. We've followed up on the missed communication to maintenance about the light bulb - our apologies that did not get handled during your stay. As to the 'awakening' you endured .... we had the (awkward) conversation with the upstairs guest and what you heard could not have been coming from them. We can safely assume you heard another Suites guest (insert whoopsie face here). I guess the moral of the story here is that 'sound travels' and guests may want to know that they should use vocal restraint ;)
Aloha, Jess and The Salt Water Hawaii Crew
Gorgeous!
October 2021
Recent Guest, Durango, CO United States
Recent Guest, Durango, CO United States
Overall
Services from rental manager
Cleanliness
Location
Property condition
What an amazing room and view! We were very pleased. The hot tub was a nice perk after traveling.
Manager's Response
Thank you so much for your review, Charles. An ocean view hot tub soak after a day of exploring is pretty sweet, right?! Please keep us in mind if your travels bring you back to Hilo. We would love to host you again!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Coffee and ocean views
October 2021
Recent Guest, Sacramento, CA US
Recent Guest, Sacramento, CA US
Overall
Services from rental manager
Cleanliness
Location
Property condition
We stayed in the Pele Suite for 4 nights while on the east side of the island. The kitchen was stocked daily with coffee, fruits, local bread and jams, and oatmeal each day for breakfast, which we enjoyed on the lanai overlooking the bay and the surfers. We loved relaxing in the hot tub and pool, but would have appreciated somewhere comfortable to lounge and read when it was raining. The living room furniture in the Pele Suite left something to be desired, especially considering the space available in the room. Overall we were very pleased with the cleanliness, location, and accommodation. The view certainly made this property worth the stay!
Manager's Response
Aloha Nicole and thank you for the review. We are in the process of replacing the loveseat in the Pele Suite to a bigger piece as we speak! (late October 2021) We agree it will greatly improve the comfort of the room. Aloha, Jess and The Salt Water Hawaii Crew
Hilo ocean view
September 2021
Kathleen K., Pahoa, HI US
Kathleen K., Pahoa, HI US
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Services from rental manager
Cleanliness
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Property condition
Great stay. Very quite and peaceful. Great ocean view and enjoyed the pool and nearby Hilo ocean parks. Would definitely stay again.
Manager's Response
Mahalo for your review, Kathleen! Come back anytime :-)
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Love, love, love!
September 2021
Catherine S., Redington Shores, Florida United States
Catherine S., Redington Shores, Florida United States
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Services from rental manager
Cleanliness
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This place was beautiful! We stayed in smallest suite, it was the only one available when I booked, but it was perfect in size and comfort. Unfortunately we power vacation and were never there to actually relax. The view is the BEST. just amazing. We always got back after dark, but the mornings were awesome! The surfers were out every morning, I just loved it. The breakfast availability was delightful. I don't think I have ever tried papaya, I love it now! Unfortunately, every fruit DOES taste better in Hawaii. So make sure to eat your fill! First night we got there, it was already dark of course, but the sounds of the frogs and the crashing ocean waves was the stuff of dreams! I wish I could share the video I took just to remember how they sounded. We never did find the shared space in the house. I felt uncomfortable walking past other rooms in the search. But there is one. The only downside was the parking. Could be tricky for most people. Thankfully my husband is an expert car handler! Lol. Just make sure you have a small car!
I would DEFINITELY come back to this place. I will be in Hilo again soon, but only for one night, so won't be able to stay here because there is a two night minimum I think. But I absolutely will stay here again the next time!!! Mahalo!!
Manager's Response
Catherine, your review made me smile from ear to ear :-D So glad you enjoyed your visit to Hilo. Maybe we do need better signage to point the way to the rooms and common area - but the fact that your concern shows SO much Aloha. Parking a large vehicle would be tricky in the small parking lot - kudos to your hubby ;-) We hope to host you again next time you want some papaya snacks!
Warmest Aloha,
The Salt Water Hawaii Vacations Crew
Beautiful Views
July 2021
Recent Guest, Staten Island, NY United States
Recent Guest, Staten Island, NY United States
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Cleanliness
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Salt Water vacation is a great place to stay. We enjoyed the beautiful views, the pool and the hot tub. In the morning we ate breakfast that was provided by our host outside on our porch overlooking the ocean. Our room was very comfortable and immaculately clean. I would absolutely recommend this spot for a vacation getaway.
Manager's Response
Wonderful, thank you Carol! We hope you can come and stay with us again. Aloha, Jess, Shawna, Jenn and the rest of the Salt Water Hawai'i Crew
Beautiful home with gorgeous views
June 2021
Tara S., Douglasville, GA United States
Tara S., Douglasville, GA United States
Overall
Services from rental manager
Cleanliness
Location
Property condition
Beautiful and clean with gorgeous views. Quiet location close to Hilo town. Service was excellent. The only drawback for me was no air conditioning. The evenings and early mornings were comfortable but afternoons would get a little warm. Other than that it was perfect and thoroughly enjoyed.
Manager's Response
Thank you Tara, we enjoyed having you stay at Hale Kai Hawai'i!
Aloha, Jess, Shawna and Tara
Charming
June 2021
Recent Guest, Galena, IL United States
Recent Guest, Galena, IL United States
Overall
Services from rental manager
Cleanliness
Location
Property condition
Wonderful 2 night stay.Beautiful views. Friendly staff. While an older building, it has been kept up beautifully and was very clean.
Manager's Response
Mahalo for the lovely review Gary!
Aloha, Jes, Shawna, Jen and The Salt Water Crew
Charming
June 2021
Danielle S., Great Falls, VA US
Danielle S., Great Falls, VA US
Overall
Services from rental manager
Cleanliness
Location
Property condition
Wonderful 2 night stay.Beautiful views. Friendly staff. While an older building, it has been kept up beautifully and was very clean.
Manager's Response
Mahalo for the lovely review Gary!
Aloha, Jes, Shawna, Jen and The Salt Water Crew
The Pele unit was chosen by us because it had direct access to a small lanai overlooking Hilo Bay. However, after checking in, we found the sliding door access wasn’t working properly and we were unable to open without forcing it. Since I had an injury, going down and up the stone steps was not an option. I texted the issue to Saltwater Vacations and they said a maintenance person would be out next day (Sunday). No one showed up and finally on Monday I received a text saying that the door was a known issue and someday they were going to replace the whole door. We finally forced the door open and left it open.
However, the decor was nice and fresh, and housekeeping was great. The daily breakfast was lovely fruit, yoplait yogurt and extremely sweet muffins. The views were extraordinary.